Shipping Policy
Thank you for shopping with us! We aim to deliver your handcrafted soap products in the most efficient and reliable way possible. Please read our shipping policy below for details.
Shipping Methods and Delivery Time
- Standard Shipping: Delivery within 10-15 business days.
- Express Shipping: Delivery within 5-8 business days.
Please note: Delivery times may vary depending on the destination and shipping service availability.
Shipping Fees
- Standard Shipping: $5.99 (Free for orders over $50).
- Express Shipping: $15.99.
Processing Time
All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Customs and Duties
Import taxes, duties, and other charges may apply depending on U.S. customs regulations. These fees are the customer's responsibility. Please check with your local customs office for more information.
Shipping Restrictions
- We do not ship to P.O. boxes or military addresses (APO/FPO).
- Handcrafted soaps are sensitive to extreme heat. To ensure product quality, we recommend selecting express shipping during warmer months.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If you encounter any issues, please contact us at [Your Email], and we will assist you in resolving the problem with the shipping carrier.
After-Sales Policy
At Qyher Soap, customer satisfaction is our top priority. If you encounter any issues with your order, please review our after-sales policy below.
Returns and Refunds
Due to the nature of handmade soap as a personal care product, we are unable to accept returns for used or opened items. However, we are happy to assist with the following:
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Damaged or Defective Products:
- If your product arrives damaged or defective, please contact us within 7 days of receiving the package.
- Provide your order number, a description of the issue, and photos of the product and packaging.
- Once approved, we will issue a replacement or refund.
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Incorrect Items:
- If you receive the wrong product, contact us within 7 days.
- We will arrange for the correct item to be sent or issue a refund.
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Order Cancellations:
- You may cancel your order within 24 hours of purchase. After this timeframe, the order will be processed, and cancellations will no longer be possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used products.
- Items purchased on sale or as part of a promotion.
How to Submit a Request
- Email us at [qyher@support.com] with the subject line: "After-Sales Support Request – [Your Order Number]."
- Our team will respond within 48 hours to resolve your issue.
Customer Responsibility
- Customers are responsible for providing accurate shipping information during checkout.
- We are not responsible for delays caused by customs or incorrect addresses.
Contact Us
If you have any questions or concerns, feel free to reach out to our customer service team at [qyher@support.com] or through [Contact Form Link].